Hard Conversations Unpacked–How to Be Better Prepared and More Effective in Your Tough Talks


Speaker: Jennifer Abrams


Webinar Description

You will receive the online recording as soon as you place your order. Check your in-box.

If you loved Jennifer Abrams’ Having Hard Conversations webinar, continue to master the art of working through conflict with her new webinar, “Hard Conversations Unpacked”.

Jennifer deepens the dialogue and helps you expand the boundaries of your comfort zone with conflict. She shares strategies for being well-prepared for a difficult conversation and helps you build your confidence and develop a more other-centered approach. Her strategies work in tough talks with colleagues, parents and staff members and even supervisors.

Jennifer will revisit some of the key elements of Having Hard Conversations with tools like outcome mapping and the scripting protocols (but you don’t need to be familiar with Having Hard Conversations to participate).  Learn how to speak intentionally through a more planned, interactive, and personal approach so that your difficult conversations produce more satisfactory results.

Webinar Topics

  • How to hold conflict psychologically safe by keeping it cognitive
  • Understand the differences between a problem to be solved and a polarity to be managed
  • Look at a hard conversation through the lenses of culture, generation and gender
  • What needs to happen before, during and after a hard conversation
  • Preparing for difficult conversations–putting clarity before accountability, setting expectations at beginning, getting into a positive-outcome mindset
  • Dealing with unexpected pushback
  • Respond productively when conflict escalates both in one-on-one and in group situations


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About the Speaker

Jennifer Abrams

Jennifer Abrams, author of Having Hard Conversations (Corwin Press), is an international educational and communications consultant for public and private schools, hospitals, universities and non-profits. Jennifer trains and coaches teachers, administrators and others on successful instructional practices, new employee support, supervision and evaluation, generational savvy, having hard conversations and effective collaboration skills. She also is a voice coach.

From 2000-2011, Jennifer was lead coach for the Palo Alto-Mountain View-Los Altos-Saratoga-Los Gatos Consortium’s Beginning Teacher Support and Assessment Program. She also led professional development sessions in the district on topics from equity and elements of effective instruction to teacher leadership and peer coaching, and provided new teacher and administrator trainings at both the elementary and secondary level.

Jennifer is co-author of the book,  The Multigenerational Workplace: Communicating, Collaborating & Creating Community, also published by Corwin Press. She holds a Master’s degree in Education from Stanford University and a Bachelor’s degree in English from Tufts University. She lives in Palo Alto, California.


Frequently Asked Questions

How does a webinar work?

It’s simple. On the day of the event, you click on the link we provide. Enter your name and email address and you’re in! If your computer has good audio, the audio will be streamed to your computer along with the PowerPoint presentation. If your computer does not have audio, a phone number is provided so that you can access the audio by speaker phone.

How many can access the event per registration?

Registration is by site, not by individual, so there is no limit to the number of people who can participate at your site. We do request no more than one phone connection per site.

My school district only pays by purchase order. Do you accept POs?

Yes. You may fax the PO to 815-461-5647 or call us at 207-632-1954. Please include the full name and email address of the registrant.

What is the difference between the recording link and the CD-ROM?

Both include the synchronized audio and PowerPoint, but the link may only be accessed for 30 days. The CD-ROM provides a permanent record of the webinar.