Having Hard Conversations


Speaker: Jennifer Abrams

5 out of 5 based on 1 customer rating
(1 customer review)


SKU: 050716

Webinar Description

You will receive the online recording as soon as you place your order. Check your in-box.

It’s not too late to think about having that hard conversation. You have been hopeful and patient,  waiting and watching for things to change, to sort themselves out, to take a turn in the right direction, to evolve.  But it’s not happening.  The problem isn’t going away.  You are going to need to communicate.

How can you best prepare for this conversation to get the message across yet safeguard the relationship?

Join Jennifer Abrams, author of Having Hard Conversations, for a 2-hour webinar on best strategies and practices on how to conduct a difficult conversation. From clarifying your message and anticipating responses to choosing the best time and place, Jennifer will provide you with action plans and scripting tools that are effective for a wide range of difficult conversations. Don’t delay that hard conversation. These skills and strategies will help you confront problems and conflicts before they get any bigger.

Webinar Topics:

  • Why we hesitate to have hard conversations
  • What questions you need to ask yourself before you speak up
  • Articulating in professional language the challenges you face in the conversation
  • What are the goals of the conversation–how to write your action plan of support
  • Avoiding trigger words that put people on the defensive–how to script an effective conversation
  • How to choose the best ‘wheres’ and ‘whens’ for your productive discussion

1 review for Having Hard Conversations

  1. 5 out of 5

    (verified owner):

    Very knowledgeable….I have her book Hard Conversations and found it beneficial to use during the webinar.

    I scripted a conversation to have with a parent at my school the next day.

    Love the communication pieces.

    -Suzanne Le Gars, Ecole Our Lady of the Prairies School, Edmonton Catholic Schools

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About the Speaker

Jennifer Abrams

Jennifer Abrams, author of Having Hard Conversations (Corwin Press), is an international educational and communications consultant for public and private schools, hospitals, universities and non-profits. Jennifer trains and coaches teachers, administrators and others on successful instructional practices, new employee support, supervision and evaluation, generational savvy, having hard conversations and effective collaboration skills. She also is a voice coach.

From 2000-2011, Jennifer was lead coach for the Palo Alto-Mountain View-Los Altos-Saratoga-Los Gatos Consortium’s Beginning Teacher Support and Assessment Program. She also led professional development sessions in the district on topics from equity and elements of effective instruction to teacher leadership and peer coaching, and provided new teacher and administrator trainings at both the elementary and secondary level.

Jennifer is co-author of the book,  The Multigenerational Workplace: Communicating, Collaborating & Creating Community, also published by Corwin Press. She holds a Master’s degree in Education from Stanford University and a Bachelor’s degree in English from Tufts University. She lives in Palo Alto, California.


Frequently Asked Questions

How does a webinar work?

It’s simple. On the day of the event, you click on the link we provide. Enter your name and email address and you’re in! If your computer has good audio, the audio will be streamed to your computer along with the PowerPoint presentation. If your computer does not have audio, a phone number is provided so that you can access the audio by speaker phone.

How many can access the event per registration?

Registration is by site, not by individual, so there is no limit to the number of people who can participate at your site. We do request no more than one phone connection per site.

My school district only pays by purchase order. Do you accept POs?

Yes. You may fax the PO to 815-461-5647 or call us at 207-632-1954. Please include the full name and email address of the registrant.

What is the difference between the recording link and the CD-ROM?

Both include the synchronized audio and PowerPoint, but the link may only be accessed for 30 days. The CD-ROM provides a permanent record of the webinar.